See Our COVID-19 Updates.

Delivery & Processing Delays Due to COVID-19

As the world continues to take the necessary precautions to combat the global pandemic, we see the impacts this has on shipping and e-commerce overall. Specifically, transportation availability and changing border relations have caused significant delays in shipping across the globe.

We are shipping on time, within 24 -48 hours after your order has been placed, however many carriers have removed any service guarantees. As always delivery times are estimated and not guaranteed.

Partner Carrier Operations

U.S. Shipments

USPS, our partner for U.S. shipments have been experiencing delays in shipment processing, tracking and delivery. This is due to reduced domestic and international airline flight availability and strict safety precautionary measures.

In short, delays are expected for all U.S. shipments.

  1. For Priority and First Class Mail services shipments delayed on average by an additional 1-2 business days
  2. Parcel Select and Media Mail (ground shipments) are seeing severe delays for delivery and tracking updates.
  3. Priority Mail International, First-Class Mail International and First-Class Package International services now travelling to select countries by sea, are expected to be delayed by an additional 7-12 days on average.

USPS Status: Operational with delays

  1. USPS Service Alerts
  2. USPS’s response to COVID-19
  3. Find specific details on the impact for Services USPS ici

Canadian Shipments

Canada Post, our partner for your Canadian shipments is reporting significant delays to shipment processing and delivery as they prioritize the safety of their staff and customers. As more consumers opt to shop online during the pandemic, they are experiencing some of their highest non-holiday numbers, particularly in their larger processing facilities such as their Mississauga gateway.All Canadian shipments will see processing and delivery delays.You can expect delays for:

  • Shipments within Ontario are experiencing delays of 7+ business days
  • Shipments within Montreal are experiencing delays up to 4 business days
  • Shipments within BC are experiencing delays up to 2 business days

Canada Post Status:Operational with extreme delays

International Shipments

International shipments have seen the biggest delays as many countries take the necessary precautions to minimize the spread of the virus. Depending on the destination country there are both service disruptions and some countries have suspended mail acceptance due to the limited availability of flights for transporting shipments. We encourage you to seek out the latest updates for a specific destination by going directly to the website of the postal service for that country.

Canadian Operations

Shipment Processing

We are grateful to be considered an essential service able to help entrepreneurs during this difficult time. As more people are shopping online, we’ve seen an increase in volumes from our clients comparable to the holiday rush.

Although there is an increase in volume we are NOT experiencing processing delays. Our team is working quickly to process shipments.

We recommend to check carriers a websites to check possible delays.

Client Support

Our client support team has also experienced higher than normal volumes of inquiries. We are working as quickly as possible to respond to your requests and we ask for your patience as our response times are delayed.

Services

Returns

Due to the pandemic, the increased demands on government agencies such as the Canada Border Service Agency (CBSA) and the Canada Revenue Agency (CRA) has added delays to the processing of Canadian Returns from the USA. This impacts returns getting back into Canada as well as the processing and approval of Canadian Return accounts. Supplies As we continue to service your estimate requests our teams are working to respond to any requests within 2 business days. With the increase in online orders, our team is working diligently to keep up with the demand.

Inventory

Due to the switch to Online Learning our sales for Document Cameras and other products have increased dramatically. We are trying our best to fulfill all orders without delays and keep inventory. However, there are delays from China due to COVID -19 (less flights, longer time in sea shipments ), some SKUS shipments will present delays. If this is the case, you will be informed as soon as you placed your order, either by email or phone , if not mentioned in the availability status in the products page.

We appreciate your patience as we work through these delays together. We understand the impacts this has to your own educational activities and we are committed to getting shipments processed quickly and minimize any interruptions.

Canadian Team

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