SHIPPING AND RETURNS
Regular mail to USA: Orders to USA are sent via air mail USPS from New York State
Regular mail to Canada: Orders to Canada are sent via Canada Post Expedited service from Canada
Priority mail: For USA priority mail we use USPS and for priority mail to Canada, Canada Post
Overnight delivery: we have chosen TNT as our unique courier (P.O Boxes are not accepted)
If you happen to have your own courier account, we will be happy to use it, a handling fee of 3 USD will be applied per order. If you live in the Greater Vancouver, you are welcome to visit us to pick up your parcel, please choose “office pick up” as the shipping method . We do ship to APOs via USPS priority mail.
We are only able to send CODs within Canada, please note that 9 Canadian dollars will be added to the purchase total,which is paid to Canada post for the service. COD is only available via Canada Post expedited Service
We ship all international parcels via USPS first class (regular mail), priority mail ( priority parcels) or express (4-10 days shipping). Please note that international orders could be subject of customs fees by the local customs office. Merconnet is not responsible for any duties charges and customer is entitled to cover all fees in the country of destination.
due to the increase in Fraudulent activities on online purchasing,we do not offer shipping to the following countries:
If you live in, or would like to ship as a gift to one of these countries listed above, please contact us directly and we go from there. We do and will continue to report any fraudulent transactions, We use a rather lengthy procedure to verify all orders before we ship them.
Customers have 30 days to return the merchandise for a refund and 1 year for exchanges in case of defective items (manufacturing defects). In order to send a return, please contact [email protected] to get an RMA , we will send you a Return Merchant Authorization with the instructions to send your item back.
Please make sure to wrap the items with care and mark the envelope with your order ID. International RMAs (from other contries than USA and Canada) should send all returns using the post office, do not use any courier service .